Privacy Policy

Last updated: 7 November 2026

1. Who we are

Qevili ("we", "us") provides the Qevili messaging app, the Qevili Business website and related services. This policy explains what information we collect, how we use it and the choices you have. If you have a question, write to [email protected].

2. Information we collect

Information you give us:

• Account details: your phone number and/or email address, username, display name, profile photo and "about" text.
• Your content: messages, photos, videos, voice notes, documents, status updates, channel posts and group details you send or create.
• Contacts: if you allow access to your contacts, we use them to show you which of your contacts are on Qevili. You can turn this permission off in your phone settings.
• Verification details: if you apply for a blue tick, the legal name, ID or business document photo and notes you submit. These are stored privately and used only to review your request.
• Business tools: if you use Qevili Business, your API keys (we store only a protected form of each key), webhook address and API activity logs.

Information we collect automatically:

• Device and technical details such as device type, operating system, app version, push notification token, IP address, language and time zone.
• Usage and diagnostic data such as crash reports and basic logs we need to keep the service working and secure.
• Call details such as who called whom, when, for how long and the type of call. We do not record the audio or video of your calls.

3. How we use information

• To create your account, deliver your messages and calls, and sync your chats between your devices.
• To send notifications you have allowed, for example new messages and incoming calls.
• To keep Qevili safe: preventing spam, abuse and fraud, enforcing our Terms, and handling reports and blocks.
• To review blue tick requests and manage business packs.
• To give you support and to improve and fix the service.

We do not sell your personal information, and we do not use the content of your messages for advertising.

4. Encryption and security

Your data is encrypted while it travels between your device and our servers. Media files are kept in private storage and are opened only through short-lived, authorised links. Messages are stored on our servers so that you can use more than one device and restore a backup. At this time Qevili does not offer end-to-end encryption. We will update this policy before we do. We use access controls, rate limits and audit logs to protect our systems, but no service can be completely secure.

5. Who can see your information

• Other users: your name, photo, username and "about" are visible as your privacy settings allow. The people in a chat can see the messages you send there.
• Businesses: a business can find you through the Qevili Business API only if you allowed being found by your number, email or username. A first message from a business arrives as a request that you can accept, block or report.
• Service providers who help us run Qevili: database and authentication hosting, file storage, push notification delivery (Google Firebase Cloud Messaging and Apple Push Notification service), email delivery and website hosting. They may process data only to provide their service to us.
• Authorities, when the law requires it or when needed to protect people from serious harm.

6. Sign in with Google

If you choose to sign in with Google, we receive your email address, name and profile picture from Google. We use them only to create your account and let you sign in. We do not sell this information, share it for advertising, or use it for any other purpose.

7. How long we keep information

We keep your information while your account is active. Messages set to disappear are removed as the setting says. When you delete your account in the app, we delete your account data and content, except where we must keep limited records to meet legal duties or to resolve abuse. Copies in backups are removed on a regular cycle.

8. Your choices and rights

• Change your profile and privacy settings in the app at any time.
• Turn off contacts, notifications and other permissions in your phone settings.
• Block and report people, and see and remove your devices.
• Delete your account and data from the app.
• Ask us to give you a copy of your data, correct it or delete it by writing to [email protected]. Depending on where you live, you may have more rights under local law.

9. Children

Qevili is not for children under 13, or under the minimum age set by the law where you live. If you believe a child has an account, write to [email protected] and we will act.

10. International use

Our service providers may store and process data in countries other than yours. We take steps so that your information stays protected wherever it is handled.

11. Changes to this policy

If we make an important change, we will tell you in the app or by email before it takes effect. The date at the top shows when this policy was last updated.

12. Contact us

Questions or requests about your privacy: [email protected].